This document defines the conditions for making purchases in the online store run by Seller at the following address: NuviaLab.com.
NuviaLab Limited company incorporated in Asia under the laws of Hong Kong and based in Hong Kong at 3/F, World Trust Tower, 50 Stanley Street, Central, Hong Kong interchangeably referred to as "Seller".
Seller can be contacted using the contact form. To contact the seller please click here.
1. Definitions
Terms and Conditions – the terms and conditions laid out in this document.
Customer – a natural person, legal person or an organizational unit without legal personality but having the legal capacity, who places Order in Online Store in accordance with terms and conditions specified herein.
Consumer – Customer who is a natural person using Online Store to perform activities unrelated to their trade or business activities.
Seller – the provider of sales services via Online Store on the terms specified herein.
Subject of transaction – Items listed and described on the website of Online Store.
Item – a moveable item presented in the Online Store which is the subject of Contract of Sale.
Contract of Sale – the contract of sale of Items, concluded between the Seller and the Customer, using Online Store.
Online Store (Store) – online service available at NuviaLab.com via which Customer can place Order.
Order – Customer's statement of intent clearly specifying the type and quantity of Items and leading directly to the conclusion of Contract of Sale.
Data communications system – a group of interrelated IT equipment and software providing the processing and storage, as well as sending and receiving data via telecommunications networks by means of a terminal device appropriate for a given type of network.
2. General Provisions
These Terms and Conditions define the rules for using the online store available at NuviaLab.com.
A prerequisite for placing Order in Online Store by Customer is prior reading of these Terms and Conditions and the acceptance of its provisions in the course of placing Order.
NuviaLab.com Online Store provides retail transactions over the Internet.
All Items offered in the NuviaLab.com store are brand new, originally packed, free from physical and legal defects.
As part of the technical requirements necessary to work with the data communications system used by Seller for transaction processing, Customer must have an active e-mail account (e-mail) and the device connected to the Internet.
Customer is obliged not to deliver content prohibited by law, such as promoting violence, defamatory or in breach of personal rights or other rights of third parties.
Product may not be used or sold by a person under the age of 18.
3. Placing Orders
All prices presented on the NuviaLab.com website are gross prices denominated in pound sterling. Prices do not include shipping costs.
Orders are accepted via the website/phone/e-mail.
Orders can be placed on the website 24 hours a day, 7 days a week all year round.
Order is effective when Customer has properly filled out the order form and given correct contact details including the exact address to which Items are to be delivered as well as a phone number and e-mail address.
If the above referred data is incomplete, Seller will contact with Customer. If it is not possible to contact Customer, Seller reserves the right to cancel Order.
Customer has the possibility for their data to be remembered by the system to facilitate the placing of orders in the future. For this purpose, Customer should provide a username and password needed for accessing their account. Customer login is the e-mail address provided by Customer. Password is a string provided by Customer. Customer password is not known to Seller and Customer is obliged to keep it secret and protect against unauthorized access by third parties.
Once Customer has effectively placed an order, they will receive an automated response acknowledging the reception of order by the store.
The order processing will start: the moment the payment has been recorded in the bank account specified in the order confirmation (in the case of payment by bank transfer) or immediately after placing the order (in the case of credit card payment or when "collect on delivery" option has been selected).
4. Shipping Cost and Time
Items are shipped to the address provided in the order form, given by phone or by email. Store will immediately inform Customer about improperly completed order form that would make it impossible to make a delivery or could delay it.
Items are delivered by specialist courier service or by post.
Delivery is provided in accordance with the deadline specified individually for each Item on the website. When choosing "Money transfer" or "Payment by credit card or online bank payment” as the payment option, the delivery time given on the website will be extended to allow for the funds to be recorded in the store's bank account (typically 1-3 business days).
Customer is charged for delivery (shipping) defined at the time of placing an order.
5. Payment
For each product sold, personal proof of purchase (invoice) is issued.
Payment for the ordered items can be collected on delivery (when items are being handed over to Customer), via the electronic payment system (CCNow, NCPayments) or by bank transfer directly to the bank account of the store.
Consumer who has remotely concluded the contract, has the right to withdraw from the contract within 14 days without giving any reasons by providing an appropriate written statement. This date is a non-negotiable deadline and runs from the day the items have been delivered to a customer. To comply with this deadline, a declaration should be sent to Seller before the end of this time.
When a withdrawal from a remote contract takes place, the contract is considered null and void. What the parties have furnished, should be returned unchanged unless a change was necessary in the ordinary course of business.
The return should be made without delay, not later than within 14 days. Purchased items must be returned to the address indicated by Seller.
7. Complaint Procedure
Complaints should be submitted to Seller.
When submitting a complaint to Seller, the product in question, a proof of purchase and completed complaint form must be delivered to Seller.
Seller will consider the complaint within 14 days of submitting the complaint.
8. Privacy Policy and the protection of Personal Data
The administrator of databases containing personal data provided by customers of online store in connection with the purchase is Seller.
Personal data is used for the purpose of sales contract performance and as such may be transferred to third parties responsible for the delivery of purchased items to the customer and, in the case of installment buying, to institutions providing the financing. Customers have the right to access their personal data and to amend it. Personal data is provided by customers on a voluntary basis.
Information on the methods and technical measures for detecting and correcting errors in the data entered:
When submitting Order, until the "Place order" button is clicked Customers can correct the entered data by themselves,
Data verification or correction of Order may also be done by sending a message to the seller. To contact the seller, please click here.
Customer has the ability to change the data that has been entered at the time of registering the Account at the online store at any time using the options provided.
Information on the principles and methods of registering, protecting and providing the content of the contract by Seller to the other party:
Registering, protecting and providing the content of the contract by sending relevant e-mail after Contract of Sale has been concluded.
Registering, protecting and providing the content of the contract by sending the content of the contract concluded to Customer e-mail address specified by Customer or by providing Order specification and proof of purchase to Customer.
The content of the concluded contract is additionally recorded and protected in Seller's computer system and provided on every Customer request.
9. Changes to Terms and Conditions
Customers holding an account in online store will be informed of changes in Terms and Conditions via e-mail.
If Terms and Conditions have changed since Customer last sign-in in the online store, Customer will be asked to accept the provisions of these changes. If Customer does not accept Terms and Conditions, particularly after the changes have been introduced, it will not be possible for the customer to make purchases in Online Store.
Customer who does not accept the changes introduced in Terms and Conditions have the right to have their account deleted at any time.
Orders placed by Customers before the changes to Terms and Conditions have entered into force, will be carried out according to the existing provisions of Terms and Conditions.
10. Applicable Law
If your contract is with the Asian branch of NuviaLab Limited, then this agreement shall be governed by laws of the Hong Kong Administrative Region (“HONG KONG”) without regard to its conflict of law provisions; And the parties to this agreement hereby submit to the exclusive jurisdiction of the Hong Kong courts, except as otherwise stipulated under applicable law.
11. PROHIBITION OF PURCHASE FOR RESALE
NUVIALAB Stores and the associated consumer rights and policies are designed exclusively for the benefit of end consumers. Consequently, the purchase of products for the purpose of resale is strictly forbidden. "Purchase for resale" refers to buying products with the intention to resell them to others (consumers, businesses, or any third party). Should NUVIALAB ascertain that a purchase or order is intended for resale, NUVIALAB reserves the right, at its sole discretion, and regarding such purchase or order, to: (1) suspend the application of any NUVIALAB policy providing rights or benefits meant for direct-to-consumer purchases; and (2) take any necessary actions to prevent such purchase or order (and deter future attempts), including but not limited to, restricting sales to any individual, consumer account, or member account, cancelling orders, charging restocking fees, imposing purchase quantity limits, declining to issue refunds or accept returns, denying access to any NUVIALAB Store, and/or suspending or terminating any account.
Privacy Policy
To respect the privacy of the Users of our websites, we have applied the Privacy Policy.
Privacy Protection Policy
1. This Privacy Policy sets out the rules for the processing and protection of personal data obtained from Users when using the website NuviaLab.com, operating at the Internet address www.nuvialab.com, (hereinafter referred to as the ‘Website’), made available by NuviaLab Limited company incorporated in Asia under the laws of Hong Kong and based in Hong Kong at 3/F, World Trust Tower, 50 Stanley Street, Central, Hong Kong.
2. Within the meaning of the Privacy Protection Policy, ‘User’ shall mean a physical person using the Website.
3. Using the Website is tantamount to expressing consent by the User to the terms and conditions described in this Privacy Protection Policy.
Personal Data
1. In accordance with the provisions of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data (the ‘Regulation’), NUVIALAB LIMITED in Asia with its registered seat in Hong Kong, at the address: 3/F, World Trust Tower, 50 Stanley Street, Central, Hong Kong kept and registered at the Companies Registry, under number 2785312 (in the Privacy Protection Policy referred to as ‘NuviaLab’), hereby informs that it is the administrator of personal data provided by the User in connection with or while using the Website. Personal data is processed in accordance with the Regulation, and in cases required by its content, with the consent of the User.
2. NuviaLab collects only the data that is necessary to conclude a sale and purchase contract, respond to the questions addressed to NuviaLab, carry out the marketing of its own services and provide information about its offer.
3. When placing an order, NuviaLab collects data provided by the User in the forms provided. The data include:
first and last name,
e-mail address,
permanent address or a registered office,
mailing address,
phone number,
payment data (including the bank account number or the short number of a credit card).
4. In cases required by the provisions of the Regulation, the Users consent to the processing of his or her personal data takes place in electronic form, by checking the appropriate box when placing an order or performing other activity on the Website. The User may withdraw his or her consent to the processing of personal data at any time.
5. Providing data, marked on the Website as required, is voluntary, but necessary in order to conclude a contract and deliver goods to the User. If the User does not provide the required personal data, it will not be possible to register the User on the Website or to conclude a contract and deliver goods to the User.
6. The grounds for processing by of personal data NuviaLab, given by the User, is the need to perform the contract, and also, at the Users request, take the necessary actions before its conclusion (Article 6, paragraph 1, letter ‘b’ of the Regulation). In the case of marketing of its own services and sending information by Nuvialab about its offer to the e-mail address provided by the User, the grounds for processing of the personal data of the User is the implementation of the legally justified interest of NuviaLab (Article 6, paragraph 1, letter ‘f’ of the Regulation). Processing data in order to provide information by NuviaLab about its products creates a possibility to provide the User with information about the current offer. In the case of the Newsletter service being performed for the User, the grounds for data processing is the Users consent (Article 6, paragraph 1, letter ‘b’ of the Regulation), which can be withdrawn by the User at any time.
7. The Users personal data will be kept in a form which allows for the identification of the User for a period no longer than necessary to achieve the purpose for which personal data has been collected and processed in accordance with the law. Personal data will, therefore, be kept for the period necessary to implement the purchase and sale contract. After this time, the data will be processed for the period necessary to resolve any potential disputes, e.g. related to claims (this period will include the limitation period for claims under the contract, in accordance with the applicable provisions of the law).
The Users Rights and Obligations
1. The User has the right to access the content of personal data and the right to request supplementing, updating, transferring, limiting the processing, rectification of his or her personal data, temporary or permanent suspension of their processing or their removal if they are incomplete, out-of-date, untrue or have been collected in violation of provisions of the law, or are no longer necessary to achieve the purpose for which they have been collected.
2. In the case of the processing of the Users data for the purpose of marketing the service and NuviaLab’s own products, the User may at any time submit a written and motivated request to cease the processing of his or her data due to his or her special situation or to object to the processing of his or her data for this purpose.
3. NuviaLab provides the User with the possibility of deleting his or her personal data from the database at the request of the User or on the basis of the provisions of the Regulation.
4. NuviaLab may refuse to delete personal data if the User has violated the rules of the Website or applicable law, and the retention of personal data is necessary to clarify the circumstances of the violation and determine the liability of the User.
5. If the User places any personal data of other persons on the Website (including their first and last name, address, telephone number or e-mail address), he or she may do so only if they do not violate the applicable law and personal rights of such persons.
Data Protection
1. In order to protect the User’s personal data against making them available to unauthorized persons, collecting by an unauthorized person, processing in violation of applicable laws and against their change, loss, damage or destruction, technical and organizational measures are applied in order to ensure the protection of the personal data being processed; the measures used are appropriate to the threats and categories of data covered by protection.
2. In particular, the Administrator uses technical means to prevent unauthorized persons from acquiring or modifying data. In addition, the data provided by the User when filling out and submitting internet forms is encrypted with the use of SSL certificates.
Changes to the Privacy Protection Policy
1. NuviaLab reserves the right to make changes to the Privacy Protection Policy and, at the same time, ensures that the rights of the User resulting from this document shall not be restricted without his or her consent. Any changes to the Privacy Protection Policy will be published on the website: www.nuvialab.com
